Goocean Privacy Policy
Version: v1.0
Effective Date: May 19, 2026
Applicable Products: Goocean App, Goocean SaaS Admin Portal, and related services
Personal Information Processor / Operator: Goocean Operator
Phone: 971-52-5184829
Email: developer@igosea.com
Office Address: Office A, 9th Floor, Unit 41, Rainbow Bay Tower, Business Bay, Dubai, United Arab Emirates
Goocean respects and protects your personal information. Please read and understand this Privacy Policy carefully before registering, logging in, or using Goocean. By tapping Agree, registering, logging in, accessing, or using Goocean, you acknowledge that you have read, understood, and agreed that we may process your personal information in accordance with this Privacy Policy.
If you do not agree to this Privacy Policy, please stop registering, logging in, or using Goocean.
1. How We Position Goocean
Goocean is an operations management tool for merchants providing sea fishing, water activities, and related services. We help merchants manage staff, stores, boats, SKU (stock keeping unit / service item), boat schedules, orders, customer communication, channel sources, business statistics, and system notifications.
In most scenarios:
| Data Role | Description |
|---|---|
| Goocean | Provides system tools, accounts, permissions, data storage, operations, security, and customer support |
| Merchant / Store | Decides what customer, order, staff, boat, and service data to enter and is responsible for offline service performance |
| End Customer | Their name, contact information, trip, pickup and drop-off information, order information, or notes may be entered by the merchant |
If a merchant enters information about its customers, employees, crew, or partners into Goocean, the merchant shall ensure that necessary authorization has been obtained and that required notices have been provided to the relevant individuals.
2. Information We Collect
We follow the principle of minimum necessity and collect the following information based on the functions you use. The actual scope of collection depends on the functions you actually use.
2.1 Account and Identity Information
| Data Type | Examples | Purpose |
|---|---|---|
| Account Information | Phone number, email, username, password or verification-code status | Registration, login, account recovery, security verification |
| Profile Information | Name, avatar, language, position, role | Identity display, permission management, collaboration |
| Store Relationship | Store ID, role, invitation records, permission scope | Store joining, role authorization, access control |
| Verification Information | Necessary entity, staff, or merchant verification materials | Risk control, compliance, merchant management |
2.2 Business and Order Information
| Data Type | Examples | Purpose |
|---|---|---|
| SKU (Stock Keeping Unit / Service Item) | Package name, price, capacity, service time, add-ons | Service configuration, order creation, display |
| Boats and Trips | Boat name, schedule, capacity, departure time, pre-trip confirmation | Schedule management, trip arrangement, operational reminders |
| Order Information | Order number, customer name, contact information, number of guests, number of children, notes, hotel or pickup information | Order management, customer support, trip arrangement |
| Channel Information | Channel source, partner attribution, sales staff, promotion code | Business analysis, channel statistics, performance management |
| Vouchers and Attachments | Images, files, receipts, service images | Business records, customer support, internal collaboration |
The current version of Goocean does not support online payment, online collection, or online refund processing. Therefore, in the current version, we do not collect bank card numbers, CVV (security code), Apple Pay device account numbers, or sensitive payment credentials used to complete online payments. If a merchant records offline collection or refund-related notes on its own, the merchant shall ensure lawful authorization and avoid entering sensitive information beyond what is necessary.
2.3 Device, Log, and Security Information
| Data Type | Examples | Purpose |
|---|---|---|
| Device Information | Device model, system version, App version, device identifier | Compatibility, security, troubleshooting |
| Log Information | Login time, IP address, operation records, error logs | Security audit, anomaly investigation, risk control |
| Push Identifier | Apple Push Notification service token | Sending order, permission, trip, and system notifications |
| Diagnostic Information | Crash logs, performance data, API errors | Improving stability and fixing issues |
2.4 Permission-Related Information
Goocean may request the following system permissions. You can manage permissions in iOS Settings.
| Permission | Required | Purpose |
|---|---|---|
| Notifications | Optional | Receive order, trip, review, staff, store, and system reminders |
| Camera / Photos | Optional | Upload receipts, boat images, service images, or other business attachments |
| Location | Optional, depending on function | Trip check-in, operational location, pickup assistance, or safety records |
| Files / Storage | Optional | Upload or download business attachments, vouchers, or reports |
If you deny a permission, the related function may be unavailable, but other basic functions will not be affected.
3. How We Use Information
We use information for the following purposes:
| Purpose | Description |
|---|---|
| Providing Core Services | Registration and login, store permissions, SKU, boat schedules, orders, and business statistics |
| Security and Risk Control | Preventing account theft, unauthorized access, false orders, fraud, or system attacks |
| Customer Support | Handling inquiries, complaints, failures, account issues, and dispute records |
| Notifications | Sending order, trip, review, staff, store, and system notifications |
| Product Improvement | Analyzing feature usage, performance, errors, and stability to improve experience |
| Compliance Retention | Meeting legal, regulatory, tax, audit, dispute resolution, and security requirements |
We do not sell your personal information. Without your consent, we will not use your personal information for personalized advertising unrelated to Goocean services or for cross-app tracking.
4. Cookies and Similar Technologies
If you use Goocean Web or the SaaS Admin Portal, we may use cookies, local storage, or similar technologies for login status, language settings, security verification, preference storage, performance analysis, and troubleshooting.
You can manage cookies through browser settings, but disabling cookies may affect login and certain functions.
5. How We Share, Entrust Processing, or Disclose Information
We share or entrust processing of information only within the necessary scope:
| Scenario | Recipient Examples | Purpose |
|---|---|---|
| Cloud Services and Databases | Cloud service, database, object storage, and backup service providers | Data storage, backup, computing, network |
| Messaging Services | Email, SMS, and push notification service providers | Login verification, order reminders, system notifications |
| Map or Weather Services | Map, location, and weather data service providers | Trip, pickup, and operational assistance |
| Data Analytics | Product analytics or statistics service providers | Product stability and feature usage statistics |
| Error Monitoring | Crash and error monitoring service providers | Crash diagnosis and performance fixes |
| Legal Compliance | Regulatory, judicial, law enforcement authorities, or authorized agents | Fulfilling legal obligations and dispute resolution |
The current version of Goocean does not support online payment, online collection, or online refund processing, so we currently do not share payment data with payment institutions for online payment processing purposes. If payment functions are introduced in future versions, we will update this Privacy Policy and obtain your authorization when necessary.
We require third parties to provide a level of personal information protection no lower than that described in this Privacy Policy. The actual use of third-party SDKs (software development kits) shall remain consistent with the App's actual functions.
6. Cross-Border Transfer and Data Storage
Goocean may serve merchants, employees, and customers in different countries or regions. Your information may be stored or processed in a country or region outside your location.
If cross-border transfer occurs, we will take necessary protective measures according to applicable laws, including but not limited to:
| Measure | Description |
|---|---|
| Minimization | Transfer only the data necessary to provide the service |
| Permission Control | Limit access by personnel, roles, and systems |
| Encryption and Security | Transmission encryption, storage protection, and log auditing |
| Contractual Obligations | Agree on data protection obligations with service providers |
| Rights Response | Provide channels for access, correction, deletion, withdrawal of consent, and other requests |
7. Data Retention and Deletion
We retain information for the shortest period necessary to achieve the purposes of this Privacy Policy, unless laws, regulations, tax, audit, dispute resolution, security, or contractual obligations require a longer retention period.
| Data Type | Retention Principle |
|---|---|
| Account Data | Retained while the account exists; cleaned up after account deletion according to legal or necessary periods |
| Order and Business Records | Retained for necessary periods for business management, tax, dispute handling, and compliance |
| Operation Logs | Retained for security audit, unauthorized access tracing, and dispute resolution |
| Customer Service Records | Retained for complaint handling, quality tracking, and dispute handling |
| Backup Data | Deleted or anonymized according to backup cycles |
After you request account deletion, we will delete or anonymize information that is no longer needed. Records that must be retained by law will be restricted in use and used only for compliance, audit, security, and dispute handling.
8. Your Rights
Depending on applicable law, you may have the following rights:
| Right | Description |
|---|---|
| Access | Ask whether we process personal information related to you |
| Copy | Obtain a copy of your personal information |
| Correction | Request correction of inaccurate or incomplete information |
| Deletion | Request deletion of your account or related personal information |
| Withdrawal of Consent | Withdraw authorization for information processed based on consent |
| Restriction of Processing | Request restriction of processing in certain circumstances |
| Objection to Processing | Object to certain processing activities |
| Data Portability | Obtain data in a structured, commonly used, machine-readable format where applicable |
| Complaint | File a complaint with us or the applicable regulator |
You can submit requests through the following channels:
| Channel | Description |
|---|---|
| In-App Path | Settings > Account and Security > Delete Account |
| Phone | 971-52-5184829 |
| developer@igosea.com |
To protect account security, we may need to verify your identity. We usually respond within a reasonable period, unless the law requires otherwise.
9. Account Deletion
If Goocean supports account creation, we will provide an account deletion entry in the App. Account deletion usually means:
| Impact | Description |
|---|---|
| Login Ability | You will no longer be able to log in with that account |
| Profile | Your account profile will be deleted or anonymized |
| Store Permissions | Your roles and permissions in related stores will be removed |
| Business Records | Necessary records related to orders, tax, audits, disputes, and security may continue to be retained |
| Recovery Limitation | After deletion is completed, the account and data may not be recoverable |
If your account belongs to a merchant organization, deleting your personal account does not necessarily delete the merchant store, orders, customer data, or other organizational data. Such organizational data is managed by the merchant administrator or owner role and may continue to be retained for business, tax, dispute, or compliance reasons.
10. Protection of Minors
Goocean is mainly intended for merchants and their staff and is not directed to children. We do not knowingly collect personal information from children under the age of 13 or below the age defined as a child under applicable local law.
If you believe we have mistakenly collected a child's personal information, please contact us through the methods listed in this Privacy Policy. We will handle it promptly after verification.
11. Information Security
We take reasonable technical and organizational measures to protect information security, including:
| Measure | Description |
|---|---|
| Access Control | Restrict data access based on roles and store permissions |
| Encryption Protection | Apply reasonable encryption or protection measures to transmission and sensitive data |
| Audit Logs | Record key operations, logins, and permission changes |
| Minimum Permission | Grant only necessary permissions to staff, systems, and third parties |
| Security Monitoring | Monitor abnormal logins, unauthorized access, system errors, and attack risks |
No internet environment can be guaranteed 100% secure. If a data security incident may affect your rights, we will notify you through the App, email, in-app messages, or other reasonable methods according to applicable laws and take remedial measures.
12. Third-Party Links and Services
Goocean may contain third-party websites, maps, weather, customer service, or channel links. Third-party services have their own terms and privacy policies. You should read their policies when accessing or using third-party services.
13. Apple App Store Privacy Notice
To meet Apple App Store privacy disclosure requirements, we will truthfully fill in the types of data that may be collected, purposes, whether the data is linked to users, and whether it is used for Tracking in App Store Connect based on the App's actual functions.
Goocean currently does not process your personal information for third-party advertising, cross-app advertising tracking, or sale of personal information. If future functions change, we will update the App Store privacy disclosure and this Privacy Policy.
14. Changes to This Privacy Policy
We may update this Privacy Policy due to product functions, laws and regulations, Apple App Store review requirements, third-party services, or business changes.
If a change materially affects your rights, we will notify you through the App, in-app notices, email, or other reasonable methods. Your continued use of Goocean after the update means that you accept the updated Privacy Policy.
15. Contact Us
If you have questions about this Privacy Policy, personal information processing, account deletion, or rights requests, you may contact us through the following methods:
| Type | Contact |
|---|---|
| Phone | 971-52-5184829 |
| developer@igosea.com | |
| Office Address | Office A, 9th Floor, Unit 41, Rainbow Bay Tower, Business Bay, Dubai, United Arab Emirates |